Service · Claims
From a tenant text
to money in the bank.
Scroll through one real claim. Watch Phoenix open it, triage every policy, draft the demand letter, negotiate, and settle with the insurance — without a property manager touching it.
Step 01
A tenant opens a claim with one text.
Phoenix takes the message, attaches the photos, and opens a claim against the right unit, the right tenant, and the right policy — before you even know the tub leaked.
Step 02
It analyzes the tenant's policy, end to end.
No need to crack open a 100-page policy doc just to figure out if water damage is covered — Phoenix already did. It tracks the 12 attributes that actually decide recovery: limits, deductibles, sub-limits, endorsements, lapse status, named insureds. The recoverable picture, fully resolved.
Step 03
It hands you a ready-to-review draft.
Phoenix builds the demand letter — every figure cited, every clause referenced — and opens it for review. Approve and it sends. Edit a number and Phoenix re-drafts the surrounding paragraph automatically.
RE: Claim 2402-ELM-A · Allstate Policy #PA-0094-871
On March 12, 2026 at approximately 6:42 AM, an internal water release originating from unit 4B caused damage to the ceiling and flooring of unit 3B. Photographic evidence and tenant statement attached.
Total documented loss: $3,247.50. Less the $2,500 deductible, demand is for $747.50 against the…
Step 04
It files claims while you sleep.
Phoenix tracks every carrier reply, follows up on stalled negotiations, escalates when the offer is below comp. You only get pulled in when there is a decision to make.
Step 05
And the carrier pays.
Settlement lands in your account. Phoenix reconciles, closes the claim, and credits the recovered dollars back to your NOI ledger.
Stop leaving money on the table.
We make tennant problems, not a problem.